When you forgot the password associated with your DocSpera account.
Examples: Forgotten or misplaced passwords.
To retrieve a forgotten password:
- Launch the DocSpera app on your phone (learn how to download the app here).
- Tap Forgot in the bottom left corner of the login screen.
- Enter the eMail address associated with your DocSpera account.
- Click Send Reset Email.
Notes: Recovery instructions will be sent to the email entered only if it matches an existing DocSpera account.